Shipping & Returns: Marjorie Cowley
Shipping Policy
At Marjorie Cowley, we strive to provide the best possible experience for our customers. This includes ensuring that your orders are processed and delivered efficiently. Here's everything you need to know about our shipping policy:
Shipping Options
We offer various shipping options to cater to different needs. Whether you prefer standard shipping or expedited delivery, we've got you covered. During the checkout process, you'll be able to select the shipping method that suits you best.
Processing Time
Once your order is placed, it will be processed within 1-2 business days. Our dedicated team works diligently to ensure that your package is prepared and dispatched as quickly as possible.
Shipping Rates
Shipping rates are calculated based on the weight and destination of your order. During the checkout process, you'll be able to view the shipping costs before finalizing your purchase. We aim to offer competitive rates while ensuring secure and timely delivery.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This allows you to track the progress of your package and estimate its expected delivery date. Please note that it may take some time for the tracking information to become available.
International Shipping
We are pleased to offer international shipping to our customers worldwide. However, please be aware that additional customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
Returns Policy
We want you to be completely satisfied with your purchase from Marjorie Cowley. If for any reason you are not entirely happy with your order, we have a straightforward returns policy in place to ensure your peace of mind.
Eligibility
To be eligible for a return, the item(s) must be in their original condition and packaging. Please ensure that the product is unused and free from any damage or signs of wear. We reserve the right to decline a return if the item does not meet these criteria.
Return Process
If you wish to return an item, please contact our customer support within 14 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions and return address. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.
Refunds
Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. The refund will be issued using the original payment method. Please note that the refunded amount may take some time to reflect in your account depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please follow the return process outlined above and indicate the desired replacement in your communication with our customer support. We will do our best to accommodate your request, subject to availability.
Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement to be sent or provide further assistance to resolve the issue.
Contact Us
If you have any further questions or require additional information about our shipping and returns policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and make your shopping experience with Marjorie Cowley as seamless as possible.
Thank you for choosing Marjorie Cowley for all your Arts & Entertainment - Books and Literature needs. We appreciate your support and look forward to serving you!
