The Importance of a Clear Return Policy for Customer Satisfaction
At Marjorie Cowley, we understand the importance of ensuring a seamless shopping experience for our valued customers. We strive to provide the highest quality Arabic books and more, but we also understand that sometimes returns are necessary. In this detailed return policy, we outline our commitment to customer satisfaction and provide clear guidelines for returns and exchanges.
Guidelines for Returns and Exchanges
We want you to be completely satisfied with your purchase from JarirBooks. If for any reason you are not, we offer a simple and straightforward return policy.
Please note the following guidelines:
- All items are eligible for return or exchange within 30 days of the purchase date.
- The item(s) must be in their original condition and packaging.
- Items that have been damaged or show signs of use may not be eligible for return.
2. Return Process:
If you wish to return or exchange an item, please follow these steps:
- Contact our customer support team within 30 days of the purchase date to initiate the return process.
- We will provide you with a return authorization number and detailed instructions on how to proceed.
- Ensure that the item(s) are securely packaged to avoid damage during transit.
- Include the return authorization number on the package.
- Ship the package back to us using a reliable shipping method with tracking.
- Once we receive the returned item(s) and verify that they are in their original condition, we will initiate the refund or exchange process.
3. Refunds and Exchanges:
Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange as per your request:
A refund will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to reflect in your account.
If you wish to exchange the item for another product, please let us know when contacting our customer support team. We will guide you through the exchange process based on the availability of the desired item. Please note that the customer may be responsible for any price difference.
4. Non-Returnable Items:
For hygiene and safety reasons, certain items are non-returnable. These include:
- Opened or used books, CDs, or DVDs.
- Items that have been personalized or custom-made.
- Downloadable digital products.
If you have any questions or concerns regarding our return policy, our dedicated customer support team is available to assist you. We strive to provide prompt and helpful assistance to ensure your satisfaction with both our products and services.
Our return policy is designed to make the process as simple and convenient as possible for our customers. We genuinely value your satisfaction and aim to provide the best possible shopping experience at JarirBooks. By clearly communicating our return guidelines, we aim to build a trusted relationship with you and ensure that you are completely happy with your purchase.
Thank you for choosing JarirBooks-Arabic Books & More!